Many Eyes on the Economic Stimulus: What Will They See?

ProPublica, a non-profit group funded by foundations and led by mainstream journalists to produce independent investigative work, has taken a big step into citizen reporting. The move is full of promise–and some peril.

The group’s “Adopt a Stimulus Project” invites volunteers to report in their own neighborhoods projects funded by the American Recovery and Reinvestment Act–that’s the Obama administration’s plan to invest billions into a wide range of projects in order to keep people working and move federal dollars into the private economy.

The AARA has been portrayed as both an engine of economic growth and a pork-laden boondoggle. ProPublica is enlisting citizens to provide surveillance.

How it works:

• Citizens go to the ProPublica website and “adopt” a nearby ARRA project
• They visit the actual job site, gathering facts and observations and delivering them to ProPublica’s staff of veteran journalists
• ProPublica’s team uses the reportage to develop ARRA accountability stories for local and national audiences.

The need for well-informed analysis of such a huge government spending program is obvious. The administration’s “transparent” recovery.gov effort provides a positive spin. Opposition reports deride the effort.  Balanced assessments are few.

The Promise The volunteers can conduct far more primary field reporting than even the best-funded newsrooms. This is classic crowd-sourcing, where armies of people can [presumably] produce more value and intelligence than teams of professionals.

The Peril Raw reportage of uneven quality and filtered inevitably through a single active citizen’s bias needs intensive fact-checking, additional reporting and contexualizing if it’s to serve the public properly. Can ProPublica provide this for hundreds of ARRA projects? The promise of crowd-sourcing is scalability–that an effort can benefit from the imput of hundreds, if not thousands, of sources. But if a huge amount of granular reportage still needs to be filtered though experienced journalists’ brains bit by bit. . .well, that’s unlikely to scale to a project as ambitious as tracking the ARRA.

The Context Take a look at this excellent Washington Post report that appeared recently, looking at one of the first Washington, D.C.-area ARRA projects. In addition to checking out the site and tallying jobs vs. spending, the reporter [interest revealed: my former colleague and pal Steve Hendrix] looked at how the workers who were getting hired spent the money. Turns out it’s not on driving economic growth. Many are simply paying off debts. Useful and vital? Yes. Stimulative? Not so much.

The Post piece is subtle, ambitious–and expensive–professional reporting, devoted to a single ARRA project in a single town. Can a partially crowd-sourced plan deliver similar value?

We’ll see. Meantime, it’s encouraging that ProPublica is undertaking something that will help answer the question.

Web 2.D’0h! Roundup: Message Boards, Razume & Drew Carey, cont’d

The latest sweepings from the factory floor of Web 2.0. . .

The Roamin’ Forum

Not long ago I wrote about Twing, a search engine that plumbs message boards for what’s known as “deep content”–the stuff Brother Google and his ilk often miss or dismiss. Twing is a great way to find content you won’t find elsewhere. Some is valuable, some. . .not so much.

Which brings me to an excellent item this week on the Mashable blog, which surveys a group of message boards 2.0. My favorite of the bunch: Lefora, a hosted plug-and-play forum you can attach to just about any site to which you’d like to add talk-among-yourselves functionality. [I've kicked the tires on this one on behalf a client, but haven't implemented it anywhere yet.]

There’s a simplicity to Lefora that I like. Many of the 2.0 message boards tack on features designed to make the board the center of a social community–live chat, blogs, etc. I’m skeptical that’s possible or wise. Still, most of the newcomers are a major upgrade in usability compared to the old-school forums we all knew in our callow youth.

Crowdsource Your Resume?

Speaking of callow youth, a D.C.-based incubator/very-early-stage funder of promising startups called Lauchbox Digital recently previewed an upcoming demo of nine companies in its portfolio. Of the bunch, my favorite is Razume, a service that essentially lets you use the wisdom-of-the-crowds to burnish your resume.

Here’s a snap of my comment on one of the resumes posted on the beta site:

Sure, I’m being tough on the kid, but I’m just trying to help. . . Speaking of professional, though, the site is a model of excellent usability. Should all startups come out of the gate so easy-on-the-brain and friction-free.

Are you sure there are no dumb questions?

I always get a kick out of seeing what keyword searches lead people to this blog. A recent one was “what dorm did drew carey live in at kent sState?”

Alas, the blog entry Brother Google sent the searcher to–the preposterously popular “Al Gore vs. Drew Carey: Another Nail-Biter”–doesn’t answer that question. The entry compares Al Gore’s Current TV left-leaning web video operation to comedian Drew Carey’s libertarian-cranky ReasonTV. [Gore wins by a nose.] Along the way, I confess to having been Drew Carey’s dormmate at Kent State.

But I try to answer all questions on this blog. So, for posterity: Leebrick Hall, 3rd floor.

And finally, our regular sighting of the Fifth Horseman of the Apocalypse ™:

BigThink, a site that presents brand-name thumbsuckers responding in four-minute videos to the kind of Big Questions that briefly entertain college freshman [at least on the 3rd floor of Leebrick Hall]. What is your personal philosophy? Is the American justice system fair?

Is there a more vivid illustration of medium-message mismatch anywhere online? Pull an all-nighter with a six-pack of Pabst and discuss.

Crowdsourcing Crime: UCrime.com

Geographic visualizations of crime data are already old hat. At least since 2005, when peerless journogeek Adrian Holovaty created chicagocrime.org, people have been mashing up public crime data with various maps to illustrate where, in a manner of speaking, the bodies are buried. [Chicagocrime.org has since been swept into Holovaty's latest adventure, Everyblock.com.]

UCrime.com, a Baltimore startup launched last month, takes crime mashups to college, providing visual reports on incidents on over 100 college campuses. The picture is not always pretty. Here is a snapshot of the last six months of mischief that’s taken place at the University of Maryland at College Park, the school my son will be attending in the fall:

Looks like those crazy Terps have a blast on campus, doesn’t it?

Meanwhile, take a look at Brigham Young. Crime? Not so much.

The icons are kind of humorous (unless of course you’re the victim of one of the incidents). A spray can shows malicious destruction of property, a moneybag is theft, a fist a simple assault. Handcuffs show a successful collar. Users can choose to view all crimes or just, say, burglaries.

While the site is just launched, it promises to introduce a couple of social media features. It appears students can join a sort of digital neighborhood watch and report crimes. Users can “comment” on specific incidents or collaborate like junior crimesolvers.

Crowdsourced crime reports, “reviews” of certain incidents, collective responses to crime. . .Call me a worrywart, but if I were running this site I’d want to have a skilled moderator–and an even more skilled lawyer on retainer.

It’s worth noting that there’s nothing new to the information here. Campus newspapers always run crime reports. Local cop agencies make this material public. UCrime simply collects the information over time, tags it by type and connects the crimes with geography.

But it’s a good illustration of the power of even a very simple data visualization. The medium transforms a public datastream into a compelling story about a community and what goes on there.

Of course, that story is misleading. Three top-of-the-head reasons:

• A compact campus with a given level of crime looks more crime-dense than a spread-out one.
• The visualization does not take into account the size of a student body–”there’s no denominator,” as they say in applied stats class.
• A quick glance makes it hard to distinguish a campus where there are dozens of open-container violations from one with a lot of gunpoint robberies.

In the end, perhaps the most valuable service is the one that lets students get alerts–via mobile phone, if they like–of crimes occurring within a specified chunk of geography. It’s good to know two kids just had their laptops taken form a certain dorm, for instance.

Of course, there’s nothing keeping a parent from signing up for this service too.

Yikes. What dorm is my kid staying in this fall again?

Crowdsourcing a Restaurant

Fascinating story in the Washington Post yesterday [I still get the Sunday "hard copy" of the newspaper] about a Washington, D.C. group that is crowdsourcing a new restaurant.

Web 2.know-it-alls may sniff at calling this project “crowdsourcing” at all. But it’s an effort to harvest the best ideas of a group of enthusiasts and build a restaurant based on all that group input. The article claims it’s the first use of the crowdsourcing technique to build a restaurant. [I did a Google search and by that undependable measure the claim appears to be true.]

Linda Welch, 49, a serial entrepreneur, had gathered 386 Elements community members who have, the article reports, “helped develop the concept (a sustainable vegetarian/raw foods restaurant), the look (a comfortable gathering space with an open kitchen), the logo (a bouquet of colorful leaves) and even the name [Elements].”

“Most businesses are started because you have a great idea, and you take it out to the public to see if they like it,” Welch is quoted in the Post story. “This is the opposite. We’re finding out what people want and doing it.”

As for the genesis: The article continues,

“The Elements project began in February 2007 when Welch [49], who owns area several businesses in the District, purchased the business and liquor licenses of nearby Sparky’s, a coffee shop that had closed. Welch has helped launch 22 startups but has no restaurant experience. She didn’t know exactly what she planned to do with the licenses, other than open a small cafe. Around that time, Neil Takemoto, 40, another local entrepreneur who had worked with Welch, stopped by to chat. When Welch told him about her plans, Takemoto suggested crowdsourcing the restaurant.

“‘I said, ‘Great!’ ” Welch remembers. ” ‘What the hell is that?’ ‘”

Takemoto runs a business, CoolTown Studios, that helps companies use crowdsourcing and other social media techniques to support community development.

Here’s a schematic illustrating the collective developement process from the site his company created to support Elements:

The Elements project is a fascinating attempt at a proof-of-concept using “wisdom of the crowds” to build a real-life, carbon-based business from the ground up.

It’ll also be interesting to see what happens now that the effort has been publicized beyond the core group of enthusiasts and supporters. Since the article has appeared, about 30 people have signed up.

What happens to the wisdom ofthe crowds–and the value of their advice–as the crowd expands? Crowdsourcing theory says things will get better, as greater collective intelligence is tapped.

We’ll see. I, for one, am looking forward to the opening, sometime next year. Process is good. Product is vital for a restaurant.

Which is to say: I sure hope the food’s good.

2.D’oh! Weekly Round-Up: Print ‘n’ Read!

Click to Print

A key moment in Web 2.0h. . .really? history: I’ve decided to include in my weekly round-ups one story worth actually printing out on paper to read.

Every once in a while, I find an in-depth article is too long and annoying to read on the screen. It may have more lasting value than even a del.icio.us bookmark allows. Occasionally–occasionally!–there’s a story worth going totally retro with. Hit print. Staple. Read in bed.

[I hereby promise to plant one tree each year to offset my increased forest-products footprint. ]

This week’s Print ‘n’ Read (sm) item:

A long-form interview with John Byrne, Business Week executive editor/BusinessWeek.com editor-in-chief. A former ink-in-the-arteries guy reborn in his 50s (!) as digital evangelist, he delivers haymakers to his web-averse colleagues and has very smart things to say about how journalism–even hard-core investigative work–can flourish in a digital world.

Favorite idea from the interview: Context, not content, is king.

The interview was conducted by Chris Roush for Talk Biz News. Print out the comments too–the BizWeek vs. Forbes flamewar is an idiot’s delight.

Crowdsourcing for Fun and Profit–But Mainly Fun

A new service called Name This invites companies to have random webbists suggest names for their business, product, idea, dog, etc.

A name-seeker pays $99 for 48 hours of worldwide cogitation. Winners gets $80, distributed among the top namer and “influencers” of the final selection. The remaining $19 goes to Kluster, the company behind Name This.

But Name This is only an adequate business name–clear but not much fun. It’s almost worth spending $99 to see if the system itself can beat its own name. MoniKernels? NameTag? Handler?

And Finally, Our Weekly Sighting of the Fifth Horseman of the Apocalypse ™

Disqus blog proposes an online Commenters’ Bill of Rights.

Wikipedia: Time to Pull the Plug

There are many good reasons to deplore Wikipedia, not the least of which is its authors’ cultish smuggery about the righteousness of their cause and the rightness of their content.

Of course there is also its internecine complexity of processes. The documentation tracing the petty bitchery about an entry is often longer than the entry that is produced. The international collectivist negotiation over matters of “fact” is beginning to remind me of the United Nations, but without the fancy New York headquarters.

A recent post by e-health blogger John Grohol left me steaming anew about the nature of the entire enterprise.

The piece details a series of exchanges between a Wikipedia editor and Gilles Frydman, head of the non-profit cancer support community ACOR. The issue was the collective’s refusal to permit links to health-related support groups.

The post includes only one side of the story, and that filtered through the articulate vitriol of Grohol. So I can’t vouch for the details of the exchange. But it is accurate that Wikipedia does not permit links to support groups. [See relevant policy excerpt at end of entry.] On reflection, this astonishes me:

1. Wikipedia is designed to harness the collective intelligence of many individuals, an example of the the classic web 2.0 “wisdom of the crowds.”

2. Online support forums are designed to harness the collective intelligence of many individuals, the classic web 2.0 “wisdom of the crowds.”

Wikipedia leverages the wisdom of the crowds one way. Online support forums do so another way. But Wikipedia won’t assign value to the other–in fact as a matter of policy it pointedly excludes it. Which is to say: The power of the many is a powerful force to disseminate knowledge–except when it’s not.

The hypocrisy is remarkable. To cite just one sad example: The Wikipedia entry on amyotrophic lateral sclerosis (Lou Gehrig/Stephen Hawking disease) is workmanlike. It includes references to mainstream groups like the ALS Foundation. It even includes, god help us, a link to that font of scientific dispassion, the Ride for Life.

But it is utterly silent on the powerful ALS community of PatientsLikeMe, an unusually ambitious patient (and provider) experience- and data-sharing site. To say it serves folks who need to know about ALS far better than Wikipedia–and that it offers a greater amount of authoritative current knowledge–is to understate.

Yet Wikipedia excludes it because it is an online support group, not because it is unworthy. Wikipedia has decided–for expedience? for ideological reasons? for self-interest?–to exclude information not on the merits of an individual source but due to its information class.

It’s a sort of info-bigotry, an attempt to exclude a minority deemed less worthy based entirely on class, not merits. And Wikipedia is itself part of a larger class, web 2.0, which itself suffers similar discrimination!

If we are to exclude one style of responsibly gathering collective wisdom, should we exclude them all? Or–here’s an idea–maybe we should judge individual sources on their merits.

The trouble is, so many people around the world link to Wikipedia, it rides at the top of nearly every topic search results page. This only increases its use and ubiquity, if not hegemony. Its decisions to include and exclude data are magnified across the information universe.

I’m wondering if it’s time for concerned web citizens to stop linking to Wikipedia. If this were to catch on, it would have the effect of diminishing its ubiquity, allowing it to recede to its proper role: a useful but limited, and often deeply flawed, source of information. Just like an online support group, only bigger, and with a chip on its shoulder.

I know, of course, that this is trying to sweep back the sea with a broom. To draw on that U.N. metaphor, maybe it’s time for a different kind of collective action: Wikipedia out of the web. The web out of Wikipedia.

See a continuing conversation about the role of social media in health at this recent post at The Health Care Blog.

[][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][]

[Wikipedia linking policy on support groups. Note the sniff of condescension implicit in the second paragraph. And note how the Awareness and Fundraising Events sections in its medical articles clearly violate this policy!:]

“Wikipedia’s external links policy and the specific guidelines for medicine-related articles do not permit the inclusion of external links to non-encyclopedic material, particularly including: patient support groups, personal experience/survivor stories, internet chat boards, e-mail discussion groups, recruiters for clinical trials, healthcare providers, fundraisers, or similar pages.

“Wikipedia is an encyclopedia, not an advertising opportunity or a support group for patients or their families. Please do not re-insert links that do not conform to the standard rules.”

Next Page »